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[Virtual] Volunteer Screening Team Members

American Red Cross Hawaii Chapter

[Virtual] Volunteer Screening Team Members are the first line of contact for incoming volunteers. Each week the screening team pulls a report of all incoming volunteers from the prior week that have completed their background check and other intake steps. Then all those potential volunteers must go through a 1×1 screening interview. This is where we determine their interests, background and availability. We then walk the volunteers through the different departments and what positions are available under each. Once we have found a good fit for the volunteer, we refer them out to the appropriate department for training. Should the volunteer’s referral be rejected because the department determines they’re not a good fit for that role, we will re-screen and refer them again for a new role.

Responsibilities:

  1. Intake new prospective volunteers
  2. Conduct Screening Interviews with all incoming prospective volunteers
  3. Refer prospective volunteers to the most appropriate department in the position that makes the most sense
  4. Collaboration across departments and with the recruitment team

Requirements:

18 years of age or older

Proficient in English

2-3 Days a week minimum, 6-8 hours/week

Comfortable speaking with clients over the phone

Willing to use personal phone to make calls

Weekly 30 min team collaboration meeting

Customer Service Focus

Comfortable working independently

Minimum 6mo commitment (training can take up to a month or more to complete), 1 year preferred

Reliable computer and internet access required-This is a virtual role

American Red Cross Hawaii Chapter
About the organizer

Mission statement:”The American Red Cross prevents and alleviates human suffering in the face of disasters by mobilizing the power of volunteers and the generosity of donors.” Vision Statement:The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that… …all people affected by disaster across the country and around the world receive care, shelter and hope; …our communities are ready and prepared for disasters; …everyone in our country has access to safe, lifesaving blood and blood products; …all members of our armed services and their families find support and comfort whenever needed; and …in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.Fundamental Principles of the Global Red Cross Network: Humanity The Red Cross, born of a desire to bring assistance without discrimination to the wounded on the battlefield, endeavors—in its international and national capacity—to prevent and alleviate human suffering wherever it may be found. Its purpose is to protect life and health and to ensure respect for the human being. It promotes mutual understanding, friendship, cooperation and lasting peace amongst all peoples. Impartiality It makes no discrimination as to nationality, race, religious beliefs, class or political opinions. It endeavors to relieve the suffering of individuals, being guided solely by their needs, and to give priority to the most urgent cases of distress. Neutrality In order to continue to enjoy the confidence of all, the Red Cross may not take sides in hostilities or engage at any time in controversies of a political, racial, religious or ideological nature. Independence The Red Cross is independent. The national societies, while auxiliaries in the humanitarian services of their governments and subject to the laws of their respective countries, must always maintain their autonomy so that they may be able at all times to act in accordance with Red Cross principles. Voluntary Service The Red Cross is a voluntary relief movement not prompted in any manner by desire for gain. Unity There can be only one Red Cross society in any one country. It must be open to all. It must carry on its humanitarian work throughout its territory. Universality The Red Cross is a worldwide institution in which all societies have equal status and share equal responsibilities and duties in helping each other.

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    • 2-3 Days a week minimum, 6-8 hours/week
      • Ongoing Commitment
      • Choose Your Shift
      • Flexible Location
      Good For

      Meeting People

      Activity Type

      Indoor, Admin & Clerical, Supervise & Coordinate

      Cause

      Preparedness & Response, Non Profit Support

      Requirements

      Min age 18+

      Minimum Age, Speak English, See below

      Comfortable speaking with clients over the phone Willing to use personal phone to make calls Weekly 30 min team collaboration meeting Customer Service Focus Comfortable working independently Minimum 6mo commitment (training can take up to a month or more to complete), 1 year preferred Reliable computer and internet access required-This is a virtual role

        Sign Up

        [Virtual] Volunteer Screening Team Members

        American Red Cross Hawaii Chapter

        [Virtual] Volunteer Screening Team Members are the first line of contact for incoming volunteers. Each week the screening team pulls a report of all incoming volunteers from the prior week that have completed their background check and other intake steps. Then all those potential volunteers must go through a 1×1 screening interview. This is where we determine their interests, background and availability. We then walk the volunteers through the different departments and what positions are available under each. Once we have found a good fit for the volunteer, we refer them out to the appropriate department for training. Should the volunteer’s referral be rejected because the department determines they’re not a good fit for that role, we will re-screen and refer them again for a new role.

        Responsibilities:

        1. Intake new prospective volunteers
        2. Conduct Screening Interviews with all incoming prospective volunteers
        3. Refer prospective volunteers to the most appropriate department in the position that makes the most sense
        4. Collaboration across departments and with the recruitment team

        Requirements:

        18 years of age or older

        Proficient in English

        2-3 Days a week minimum, 6-8 hours/week

        Comfortable speaking with clients over the phone

        Willing to use personal phone to make calls

        Weekly 30 min team collaboration meeting

        Customer Service Focus

        Comfortable working independently

        Minimum 6mo commitment (training can take up to a month or more to complete), 1 year preferred

        Reliable computer and internet access required-This is a virtual role

          • 2-3 Days a week minimum, 6-8 hours/week
            • Ongoing Commitment
            • Flexible Location
            Good For

            Meeting People

            Activity Type

            Indoor, Admin & Clerical, Supervise & Coordinate

            Cause

            Preparedness & Response, Non Profit Support

            Requirements

            Min age 18+

            Minimum Age, Speak English, See below

            Comfortable speaking with clients over the phone Willing to use personal phone to make calls Weekly 30 min team collaboration meeting Customer Service Focus Comfortable working independently Minimum 6mo commitment (training can take up to a month or more to complete), 1 year preferred Reliable computer and internet access required-This is a virtual role

            Sign Up

            American Red Cross Hawaii Chapter
            About the organizer

            Mission statement:”The American Red Cross prevents and alleviates human suffering in the face of disasters by mobilizing the power of volunteers and the generosity of donors.” Vision Statement:The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that… …all people affected by disaster across the country and around the world receive care, shelter and hope; …our communities are ready and prepared for disasters; …everyone in our country has access to safe, lifesaving blood and blood products; …all members of our armed services and their families find support and comfort whenever needed; and …in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.Fundamental Principles of the Global Red Cross Network: Humanity The Red Cross, born of a desire to bring assistance without discrimination to the wounded on the battlefield, endeavors—in its international and national capacity—to prevent and alleviate human suffering wherever it may be found. Its purpose is to protect life and health and to ensure respect for the human being. It promotes mutual understanding, friendship, cooperation and lasting peace amongst all peoples. Impartiality It makes no discrimination as to nationality, race, religious beliefs, class or political opinions. It endeavors to relieve the suffering of individuals, being guided solely by their needs, and to give priority to the most urgent cases of distress. Neutrality In order to continue to enjoy the confidence of all, the Red Cross may not take sides in hostilities or engage at any time in controversies of a political, racial, religious or ideological nature. Independence The Red Cross is independent. The national societies, while auxiliaries in the humanitarian services of their governments and subject to the laws of their respective countries, must always maintain their autonomy so that they may be able at all times to act in accordance with Red Cross principles. Voluntary Service The Red Cross is a voluntary relief movement not prompted in any manner by desire for gain. Unity There can be only one Red Cross society in any one country. It must be open to all. It must carry on its humanitarian work throughout its territory. Universality The Red Cross is a worldwide institution in which all societies have equal status and share equal responsibilities and duties in helping each other.

            Learn More
            Sign Up
            Volunteer Screening Team Members&event-contact=Mary.finley@redcross.org"]