[Virtual] Volunteer Screening Team Members

American Red Cross Hawaii Chapter

[Virtual] Volunteer Screening Team Members are the first line of contact for incoming volunteers. Each week the screening team pulls a report of all incoming volunteers from the prior week that have completed their background check and other intake steps. Then all those potential volunteers must go through a 1×1 screening interview. This is where we determine their interests, background and availability. We then walk the volunteers through the different departments and what positions are available under each. Once we have found a good fit for the volunteer, we refer them out to the appropriate department for training. Should the volunteer’s referral be rejected because the department determines they’re not a good fit for that role, we will re-screen and refer them again for a new role.

Responsibilities:

  1. Intake new prospective volunteers
  2. Conduct Screening Interviews with all incoming prospective volunteers
  3. Refer prospective volunteers to the most appropriate department in the position that makes the most sense
  4. Collaboration across departments and with the recruitment team

Requirements:

18 years of age or older

Proficient in English

2-3 Days a week minimum, 6-8 hours/week

Comfortable speaking with clients over the phone

Willing to use personal phone to make calls

Weekly 30 min team collaboration meeting

Customer Service Focus

Comfortable working independently

Minimum 6mo commitment (training can take up to a month or more to complete), 1 year preferred

Reliable computer and internet access required-This is a virtual role

When

You select the days/times you work, +weekly scheduled meeting

where

96816

Island

oahu

Volunteer Screening Team Members&event-contact=mollymamaril@gmail.com"]