[Virtual] Volunteer Screening Team Members are the first line of contact for incoming volunteers. Each week the screening team pulls a report of all incoming volunteers from the prior week that have completed their background check and other intake steps. Then all those potential volunteers must go through a 1×1 screening interview. This is where we determine their interests, background and availability. We then walk the volunteers through the different departments and what positions are available under each. Once we have found a good fit for the volunteer, we refer them out to the appropriate department for training. Should the volunteer’s referral be rejected because the department determines they’re not a good fit for that role, we will re-screen and refer them again for a new role.
Responsibilities:
- Intake new prospective volunteers
- Conduct Screening Interviews with all incoming prospective volunteers
- Refer prospective volunteers to the most appropriate department in the position that makes the most sense
- Collaboration across departments and with the recruitment team
Requirements:
18 years of age or older
Proficient in English
2-3 Days a week minimum, 6-8 hours/week
Comfortable speaking with clients over the phone
Willing to use personal phone to make calls
Weekly 30 min team collaboration meeting
Customer Service Focus
Comfortable working independently
Minimum 6mo commitment (training can take up to a month or more to complete), 1 year preferred
Reliable computer and internet access required-This is a virtual role